Contact us
We're available to help you, 7 days a week.
Contact us

Got a question? Our friendly team are here to help you, 7 days a week. Our FAQs are often a good place to start – but if you've not been able to find a suitable answer, please reach out to us and we'll be happy to help.

 Email

 

help@fordmoney.co.uk

 

Best for general questions about our products or services. For security reasons, please send a secure message to discuss your Ford Money account, Connected Bank Account or your security details.
 Phone

 

Call us on 0345 266 1231

 

Monday to Friday
8:00 am - 6.00 pm
Saturday
9:00 am - 5.00 pm
Sunday
10:00 am - 4.00 pm
  • Calls will be charged at your local rate (approximately 8p to 45p per minute and depending on your provider).
  • Calls may be monitored for training purposes.
  • Our lines are closed on Bank Holidays.

 

 

 Secure Message

 
To discuss any details about your account, we recommend you log in and send us a secure message.

 

Login

Freepost address

 

RTUB-AAXH-UHKE,
Ford Money,
PO Box 871,
Wallsend,
NE28 5BT

 

Make a complaint

 

We try our hardest to ensure you're happy, but if something is troubling you, please get in touch, our dedicated team are here to help.

 

Complaint Procedure